Refund policy
At SYBARTUN, we want you to be satisfied with your furniture and home decor purchases. Please review our return and refund policy before placing an order.
Returns
Our return policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in its original packaging, with all original parts and accessories included.
This policy applies to all products sold by SYBARTUN, including dining tables, sofas, bookcases, shelving units, buffets, cabinets, TV consoles, and other furniture items.
All merchandise returned to SYBARTUN must be securely packaged to prevent damage during transit. If the original packaging is no longer available, please use a suitable replacement box and protective packaging to ensure the item is safely transported.
Due to the size and nature of certain furniture products, the return address may vary depending on the item. The applicable return address will be provided with your return instructions or return label.
To complete your return, we require a receipt or other proof of purchase. Please do not send your purchase back to the manufacturer.
Please note: Purchases made during promotional sales are final and cannot be refunded or returned unless the item has a manufacturer defect.
Refunds (If Applicable)
Once your returned item has been received and inspected, we will email you to confirm that we have received it. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed within 3 days, and the credit will automatically be applied to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Late or Missing Refunds (If Applicable)
If you have not received your refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card company, as it may take some time for the refund to be officially posted.
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Contact your bank to check whether additional processing time is required.
If you have completed these steps and still have not received your refund, please contact our customer service team at [Your Customer Service Email].
Shipping
Customers are responsible for paying their own return shipping costs unless the return is due to a confirmed manufacturer defect or another circumstance covered by our return policy.
Original shipping costs are non-refundable. If a refund is approved, the cost of return shipping may be deducted from your refund where applicable.
For large or bulky furniture items, including dining tables, sofas, cabinets, bookcases, and TV consoles, return shipping arrangements and costs may vary depending on the product and delivery location. Please contact our customer service team before returning any furniture item.
If you are exchanging an item, the time required for the replacement product to reach you may vary depending on your location and the shipping arrangements.
Damaged or Defective Items
If your SYBARTUN order arrives damaged or has a manufacturer defect, please contact our customer service team as soon as possible. Include your order number, a description of the issue, and clear photos of the product and its packaging so we can review your request.
Please wait for our instructions before arranging a return or shipping the item back.
Contact Us
For questions about returns, refunds, or exchanges, please contact:
SYBARTUN Customer Service
Email: [Your Customer Service Email]
We appreciate your understanding and thank you for choosing SYBARTUN for your home.